i am 100% certain now, hospitality industry is what i really wanted to do.
reasons being made simple.
you & i, just like everybody else, demand for only the best when comes to customer service.
we notice good customer service when the service staff goes beyond the call of duty to make their customer's experience an enjoyable one. while the bad customer service will make you cursed like nobody's business.
this is so true.
it happened to myself countless times.
here's the scenario.
i wanted to buy a jacket, but unfortunately the size i wanted was out of stock. so this staff got my number & promised to get back to me asap. today, i visited the shop to enquire again. he apologized saying already sold out in all kl's outlets. i sighed & told him should have bought the jacket when i saw in queensbay. he then told me, "give me two days & i promised to try my best to get what you wanted by all means" & so i hesitated & told him too much of a trouble, forget it la kan. but then he smiled to me & said "i know you really wanted this, not a problem at all". awwwww!
another scenario, i had had a really nasty dining experience when the staffs were being so ignorant, or in another word, plain stupid. i got so upset, i told myself; if i were to be in his role, i could've done so much better. so much that it got me thinking, customers dont deserved to be treated this way. all they really wanted, is a good customer service & they'll walk away as a happy customer. difficult to do that? not at all
see the difference? a staff goes beyond the extra mile to make more effort than is expected of you in comparison of the latter scenario.
the results? one walked away as a happy customer, while the other one's walked away as an upset customer & swear to never come back.
drama. haha
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